National Express Vanlines

This company raised the price by almost double when they arrived in Miami. I had to reserve the elevator 30 days out for the move and had to be out of my condo the next day, 100% bait and switch! The mover actually said "for the price you were quoted, what did you expect" GRRRR!! then, my stuff took over 3 weeks beyond the delivery window to arrive. THEN, lots of water damage to my furniture, broken mirror, broken table legs, worn off cardboard box corners where the boxes were apparently dragged, not lifted. The best, interstate movers answer to no one! Once your belongings cross state lines, you're on your own. And they were SO nice on the phone every time I called...LIES LIES and more LIES. They simply do not care! And BTW, they do not move your stuff at all. They move your stuff to a warehouse then sub-contract to others to deliver it to you. NO RECOURSE at all. These people are thieves! Stay away, Any review across state lines is BOGUS. Call me if you want the truth. 603-767-3552

Move size: 2 Bedroom Home Service cost: $2600

The National Express Van Lines mover called the night prior and agreed on a 9:30am pick up. Everything was ready at the building at 9am. The mover wasn’t there, so the building allowed a water cooler delivery vehicle up. The mover finally arrived by around 10:30. Immediately, he began complaining about the “horrible building management” and his time being wasted. He came into the apartment, looked at our contract quote and said it would be over $2,800— more than DOUBLE what we were quoted of $1,326. He said items were oversized, though we had the dimensions of everything in our contract already and showed him. We also had two less boxes than we were quoted (18 vs. 20). He refused to acknowledge the contract as anything more than a “suggestion” and if we didn’t sign his new contract of $2,800 he was leaving and “good luck to us”.

He was threatening, pushed me out of his path, and hung up on my husband when he called to negotiate. Our contact at National Express Van Lines was Ali, but the direct line she gave us was disconnected. We also had Liz’s number, but surprise, she wasn’t answering her phone. When I called National Express Van Lines a bait and switch he said, “What gave you the first hint?” He threw the entire sales team under the bus and was careful not to give us his name or use more than nicknames for his crew. Being in a Miami high-rise with elevator schedules and a lease ending, we had no choice but let him move our stuff. I tried to write on the contract “signed under duress,” but he crossed it out and refused to move anything if I didn’t sign it as is. To reach his $2,800 number he added fake amounts of tape, wardrobe boxes, crates, medium boxes, and charged for a long carry (my door was right outside the elevator, right beside the loading dock)— all things that didn’t exist. This company is such a SCAM.

From there, he began handling my furniture extremely roughly, calling it cheap. We had packed everything except a $400 mirror, which he promptly broke, along with a $500 TV stand before even getting it out the door. I am so furious with this company. This mover was basically laughing while he was doing it. The entire time he spoke down to me, told me my furniture was crap, and then would try to sweet talk me.

Our original contract stated that the same 26’ truck would deliver my furniture in Texas, but he told us that instead it would be hauled to a storage facility and unloaded until it would be put on a 58’ truck. It took an additional TEN DAYS from my delivery date for my furniture to be delivered and the company (a completely new one) tried to give me two hours notice.

Because I had been so threatened in Miami, I had visited Austin PD prior to their arrival and had an undercover officer on duty. The company delivering had broken SO MUCH FURNITURE. It’s unclear whether it happened unpacking in Florida after the initial pickup or packing to move to Texas. There was also a lot of water damage. The total cost to replace everything broken is roughly $3,500. Currently we’re sitting waiting to hear back from their claims department, but we doubt anything will happen. Stay far away from them.

Move size: 1 Bedroom Home Service cost: $2800

2020!!

First advice have everything in contract!

They promised many things on phone and then changed them and said sorry if it’s not in contract it’s not said.

I filed a report due to the intoxicated driver and being out of service and uninsured.

I spent three hours giving accurate description of everything. It’s only a one bedroom apartment I even asked them to add extra weight just in case. I was charged by weight.

The first driver they sent was from another company called America home relocation came DRUNK! Smelling of weed and when I asked for the DOT they were OUT of service and uninsured! The company they said would do the move wasn’t even then they told me it would be or it movers. At the same time another moving company came! 2 moving companies called themselves orbit but the truck was rented and said something completely different then said it would cost 3000$ to move more than 1300$ more than quoted and aid they did it based on size not weight even though I got a binding contract. I obviously refused to pay that much there were less items than described and I was quoted based on weight. He said take it or leave it he left and now National Express will not issue a refund because they sent movers. It’s a hostage situation. They charge me 800! and then if I don’t pay more than 1200 more than contract they keep my 800! And they did they refuse to refund me. I had to hire a different company.

Move size: Studio Service cost: $3200

Your search is over!! National Express Vanlines is absolutely the best! I had a move scheduled five weeks in advance with another mover. The day of the move, when they didn’t show up on time, I called the previously scheduled mover’s office. They told me that my moved had been moved to 2:00 pm, and later, 6:00 pm. When they didn’t show up at 8:00 pm, I desperately started calling around, looking for someone to move me because, as per my seller’s contract, I had to be out of my house by the next day. In spite of the fact that it was almost 9:00 pm when I called, National Express Vanlines. I told them my story, and immediately they said would help me, “…because it sounds like you need help.” In spite of the fact that they had started work at 6:30 am the day before.

They never complained, they never asked for more money, and they moved everything without any damage. They are worthy of your business, and I absolutely recommend them.

Move size: 1 Bedroom Home Service cost: $890

National Express Van Lines are not a legitimate moving company. They have the worst customer service, they lose your items, and the items you do receive will arrive broken and damaged. When I first called I spoke with Aaron, who said he would assist me throughout the entire moving process, but once National Express had my items, I never heard back from him and he would not return calls. He provided a low quote, and I then had to pay additional when the movers arrived. Aaron also promised to waive some of the fees. This was a lie, as I had to pay these fees once items were delivered. I also had a pick up window of 12-2pm. They ended up showing up the following day at 7pm at night!! National Express only accepted cash when they picked up my items, which is a red flag. By the way, Aaron no longer works there. My guess they are about to close this company and open up under a new name because of their bad service and reviews. Once National Express had my items, I had to deal with Liz Harrington, who has no experience in dispatching. Every time I spoke with her, she told me what I needed to hear, but it turned out that her information was not what was actually being done. One week before delivery she tells me that my shipment was at the destination, waiting for delivery. Then 3 days before I was to receive my delivery, I spoke with someone else and they tell me that my shipment still hasn’t left Florida!! I ended up receiving my items 8 days past Aaron’s “guaranteed delivery date”. I also called and left messages for the manager Alex. Waste of time as he never returns calls. You can call at any time of day to speak with Aaron, Liz or Alex and you will be told that they are out to lunch. I always called after 3 pm and this is the message I got. They answer the phone with just “Hello”, which was another red flag. Don’t believe their 5 star reviews. I have asked for references from their reviews and never got this info. They must be providing their own reviews as the info does not match the service they provide. Call them and ask for references. Do your homework with National Express Van Lines. Better yet, use a reputable, well established moving company.

Move size: Partial Move Service cost: $1800

Amazing! Professional. On Time. Friendly. Very quick. I would definitely recommend them to anyone looking for movers. They arrived on time, were super friendly and professional. It was clear they wanted to get the job done perfectly and within the time frame so I didn't have to pay more than that. The move was honestly the most smooth move I've ever had thanks to these guys. And best part they finished 10 mins before the estimated 4 hours like they said they would. Thanks..

Move size: 1 Bedroom Home Service cost: $1700

National Express Vanlines did an amazing job on our move. We had a very short window to move since we sold and bought at the same time so needed it to get done fast. National Express Vanlines was able to not only accommodate a last minute time change (and not give us any problem), but they showed up a little before the appointment time to get started! We really appreciate the punctual team that took care of our furniture and home like their own. Every piece was wrapped and unwrapped as expected and nothing got damaged in the move. Electronic communication was a huge part of the experience. We were able to get everything done over email in a more effective and efficient way, as they were extremely responsive and accommodating. I would definitely recommend this Moving company for your next move and I know I will be using them again if the need arises.

Move size: 1 Bedroom Home Service cost: $550